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FAQs

When they do group ordering, can the shipment be shipped to different addresses?
Shopify only allows 1 shipping address at checkout, so the order can only be delivered to 1 address.
Can we pay for the order separately?
At the moment, there hasn’t a feature for separate payment for group ordering, but we’re working on it
Do the owner’s friends have to log in to shop?
Other people provided with the link can join the cart and shop without having to log in. However, if they want to start a cart of their own, they will have to log in.
Can the owner’s friends edit the cart?
If the friends haven’t confirmed their orders, they can still edit their personal carts. However, if they have confirmed their selections, only the cart owner can edit the cart.
When will the group order link expire?
The link would only expire if the owner of the cart cancel or the order is confirmed.
How many people can join a group order link?
Unlimited
How do I create & apply discounts to Group order function?
Group Order can be used to meet promotional requirements. Therefore, creating an appealing discounts & promos strategy is one of the best ways to motivate your customers to use Group Order. DingDoong doesn't directly help you create discounts, but you can do so in Shopify, then sync those discounts to the app, and pick the ones that you wish to apply. As a result, the chosen discounts will be shown for your customers to use. See our docs here for more details
Can I tailor the Group Order widget to fit my theme? 
Absolutely, you can tailor each component of the Group Order widget, including its position, wording, and color. Easy to set up & Custom CSS included. Don't forget to contact us for any of your specific demands, our devs & technical support staff are always here to help.
Is Group Order the unique feature that is only offered by DingDoong?
Yes, we are happy to announce that DingDoong is the first app that allows customers to do group ordering with ease. Easy to set up, user-friendly, and straightforward on the Shopify store. Group order is expected to be the best option for those who want to beat their competition as it not only helps to increase Average Order Value (AOV) but also brings an exceptional online shopping experience. Get the app installed now and be ahead of the game!
Can I get support to learn more about Group Order and how to set it up? 
Yes, of course, we are always happy to hear from you since it's a valuable chance for us to know more about our customers. We provide some necessary documents to help you dig more into Group Order function: video & docs tutorials, blog, and demo store (password: 123). Additionally, you can contact us directly via live chat 24/7 in-app or email at  [email protected] for a 1-1 demo or any of your queries. You can be confident that our devs and technical support staff are always there to help you at all times.
Reach out to us via the email [email protected] if you stumble upon something hard to solve. Any messages from you are greatly appreciated!
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Last modified 3mo ago