Preparation time & Date range
Last updated
Last updated
Store owners now have the flexibility to control which shipping days are displayed to customers on their store site by configuring preparation and cut-off times.
Preparation time is the time store owners need to get a product or service ready for shipping. It decides which shipping slots customers can see first—only slots that allow enough preparation time will be shown.
Cut-off time refers to the latest time by which an order must be placed in order to be eligible for same-day or next-day delivery. Orders placed after the cut-off time will typically be scheduled for delivery on a later date.
If a store offers shipping on Wednesday, Thursday, Friday, and Saturday, with a prep time of 3 days, they can set it up so that customers who place an order before 1 PM on Sunday can see the upcoming delivery slots for regular orders. However, for pre-order products, customers placing orders after 1 PM will only see shipping slots available after 1 week.
Here’s how to set it up:
Set the prep time before the cut-off time on Sunday to 3 days.
Set the cut-off time on Sunday to 1 PM and delay days to 10 days.
If you need time to prepare an order for shipping, you can enable preparation time by selecting Enable. Once enabled, it will appear as shown below:
If you need the same preparation time for every day, select "Basic settings"
If your preparation time varies by day, select "Advanced settings."
Preparation time is measured in days, hours, and minutes.
If you set preparation time to 0 days, it means you offer same-day shipping. For example, if you allow shipping on Monday and customers visit your site on Monday, they can place an order and receive it on the same day.
If you set preparation time to 24 hours, the countdown starts from when the customer adds a product to their cart. Customers will only see the nearest shipping slots that meet the 24-hour preparation requirement.
If you need to set a cut-off time for orders on specific days of the week, simply tick the "Add a cut-off time" option.
Delay time: After the cut-off time, the delay time is the period that the store wants buyers to wait before seeing the available pickup or delivery slots that meet the store's set delay time requirements.
By default, the cut-off time is set to 6:00 PM, and the delay time is set to 2 days. This means that if a customer places an order after 6:00 PM, the earliest available shipping slot they will see will be 2 days later, to account for the delay time. For example, if an order is placed at 7:00 PM, the customer will only be able to choose a shipping date that's at least 2 days in the future.
If you want to limit how far into the future customers can choose for their shipping, you can set up a date range. This allows you to control how many days in advance customers can select a shipping slot.
Simply enter the number of days (the range) you want to allow for shipping.
For example, if you set the range to 7 days, customers will only be able to choose a shipping date within the next 7 days from the first available date.
By default, the date range for shipping is calculated in days, months, or weeks, starting from the moment the customer visits the product page and adds an item to their cart.
If you want to offer regular shipping for up to 1 year, you can enter 365 days as the date range.
