❓FAQs

What is the purpose of the Custom CSS in the Delivery Date tab?

Custom CSS is used for adding some custom fields or themes for the date & time picker display at your storefront, apart from the certain changes supported by DingDoong.

What happens if my customers add 2 products to the cart, one only available for delivery and the other only for store pickup?

DingDoong are so regretful to inform that the case is currently not supported by our app, hence the date&time picker would be hidden on the cart page until buyers pick the products activated by the same rules.

We do this to minimize merchant losses if they are unable to meet the conflicting requests in the event that buyers pick either delivery or pickup method.

👉Other scenarios should be taken into consideration:

• Customers add product A, product B in the same cart. Product A is enabled by Delivery rules, Product B has no rules applied on it. DingDoong would display Delivery date & time at the storefront on the cart page for customers to pick.

• Customers add product A, product B in the same cart. Product A is enabled by Store Pickup rules, Product B has no rules applied on it. DingDoong wouldn't display any methods for customers to pick.

What timezone will my date picker operate in? Where to set up?

DingDoong allows merchants to customize their timezone in the onboarding section or the How to create a test theme?tab.

All the calendars shown at your storefront & date-time in the app will adhere to this timezone.

Will the app disable checkout until a date is selected?

It's entirely up to you ☺️

If you want to activate the rule, put a tick in the box "Require the delivery date before checkout" in the tab to set it up.

How many store pickup locations can I add?

You can add an unlimited number of pickup locations.

Is the order report showing orders by delivery/pickup date or order date?

You may keep track of your delivery/store pickup orders on theOrder Report tab.

You may examine the orders in greater detail in the list format, including the order number, delivery/pickup date, delivery/pickup time, buyer's name, and the order status.

You may examine the orders in the calendar format to get an overview. Both display formats are suggested for a complete order capture.

Does the app support splitting the order?

Split order are currently not supported in the May 2022 version.

Reach out to us via the email [email protected] if you have any unresolved questions. We'll get back to you at the soonest time!